PRIVACY POLICY

Last Updated: July 20, 2026

Dinggram Technology ("Dinggram", "we", "us", or "our") respects your privacy and is committed to protecting the personal information that we collect when you use our website, online assessment services and Reading Stars Challenge ("Competition").

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, when we may share it, and the choices and rights available to you.

By accessing our website or registering for or participating in our services, you acknowledge that you have read this Privacy Policy. Where the participant is a child, registration and participation must be completed with the involvement and consent of the participant's parent or lawful guardian, as applicable.

1. ABOUT DINGGRAM

Dinggram Technology is a proprietorship business registered in India and operates the Dinggram website and educational technology services.

Our principal business activity includes educational technology, English reading assessment and student competition services.

Our registered/business address is:

1203 B/6, Lakshaa Apartment,
Rajive Nagar,
Kovilpatti - 628502,
Tamil Nadu, India.

Website: https://dinggram.com

2. INFORMATION WE COLLECT

Depending on how you use our website and services, we may collect information necessary to provide our services, process registrations, conduct assessments, issue certificates and communicate with participants, parents/guardians and schools.

2.1 Information provided during registration

Depending on the service or competition, this may include:

• Student's name;
• Date of birth or age, where required for eligibility;
• Gender, where required for competition administration;
• School name;
• Class/grade;
• District and location information required for competition administration;
• Parent/guardian name;
• Parent/guardian mobile number;
• Parent/guardian email address;
• Participant account/login information;
• Information required for issuing certificates and awards; and
• Other information reasonably necessary to administer the Competition.

2.2 Assessment information

For English reading assessments and competitions, we may collect and process:

• Audio recordings submitted as part of the reading assessment;
• Assessment responses and reading performance data;
• AI-assisted assessment results and scores;
• Human verification or review results, where required;
• Competition scores, ranks and eligibility information; and
• Information required to generate certificates and awards.

Audio and assessment information is collected for the purpose of conducting the English reading assessment and administering the Competition.

2.3 Payment information

When you make a payment for our services, payment processing may be handled by a third-party payment service provider.

We do not intend to directly collect or store complete credit card, debit card or banking credentials on our own systems. Payment information required to complete a transaction may be collected and processed directly by the applicable payment service provider in accordance with its own terms and privacy policy.

We may receive transaction-related information such as payment status, transaction reference, amount paid, date of payment and other information necessary to reconcile the transaction and provide the purchased service.

2.4 Technical and usage information

When you visit or use our website, we may automatically collect limited technical information such as:

• IP address;
• Browser type and version;
• Device type and operating system;
• Date and time of access;
• Pages visited;
• Referring page or URL;
• Basic website usage information; and
• Cookies or similar technologies where used.

3. HOW WE USE PERSONAL INFORMATION

We use personal information only for purposes reasonably connected with providing, administering, securing and improving our services. These purposes may include:

• Creating and managing participant accounts;
• Registering participants for competitions;
• Verifying eligibility;
• Conducting English reading assessments;
• Performing AI-assisted assessment and scoring;
• Conducting human verification or review where required;
• Calculating scores, ranks and competition results;
• Issuing digital certificates;
• Administering school and district-level awards;
• Processing and reconciling payments;
• Providing customer and technical support;
• Communicating important information about registrations and competitions;
• Preventing fraud, misuse and unauthorized access;
• Maintaining the security and reliability of our systems;
• Improving our assessment and website services;
• Complying with applicable legal and regulatory requirements; and
• Responding to lawful requests from government or law-enforcement authorities.

4. AI-ASSISTED ASSESSMENT

Dinggram uses AI-assisted technology for English reading assessment. Depending on the Competition, the assessment may analyse aspects of reading performance such as pronunciation, fluency, accuracy and related reading parameters.

Assessment results may be reviewed or verified by a human reviewer where required, including where an automated assessment requires clarification or verification.

AI-assisted assessment is used for the purpose of providing and administering the English reading assessment and Competition.

5. CHILDREN'S INFORMATION AND PARENT/GUARDIAN CONSENT

Our Reading Stars Challenge is intended for school students and may involve participants who are children under applicable law.

Where a participant is a child, registration and participation must be carried out with the involvement and consent of the child's parent or lawful guardian, as applicable.

We may collect information relating to a child only to the extent reasonably necessary for legitimate purposes such as registration, eligibility verification, assessment, competition administration, certification, awards, communication with the parent/guardian or school, security and compliance with applicable law.

We do not knowingly use children's personal information for targeted advertising or unrelated commercial profiling.

Parents or lawful guardians may contact us using the details provided in this Privacy Policy if they have questions about personal information relating to a child or wish to request correction, deletion or other action, subject to applicable law and legitimate record-retention requirements.

6. COOKIES AND SIMILAR TECHNOLOGIES

We may use cookies and similar technologies to support the operation and security of our website, remember preferences, understand website usage and improve our services.

Cookies may be session-based or persistent. You may control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

7. SHARING OF PERSONAL INFORMATION

We do not sell personal information to third parties.

We may share personal information with service providers and other parties where reasonably necessary to provide our services or comply with legal obligations.

Such parties may include:

• Payment gateway and payment processing providers;
• Cloud hosting and infrastructure providers;
• AI and speech assessment technology providers;
• Communication and notification service providers;
• Technical support and security service providers;
• Service providers assisting with certificate generation or delivery;
• Professional advisers where reasonably required; and
• Government, regulatory or law-enforcement authorities where legally required.

For example, our English assessment service may use third-party technology providers to process audio and generate AI-assisted assessment results. Such processing is undertaken for the purpose of providing the assessment service.

We seek to use service providers that provide appropriate safeguards for personal information and require them to process information only for authorized purposes, subject to applicable agreements and law.

8. PAYMENT PROCESSING

Payments for Dinggram services may be processed through an authorized third-party payment gateway or payment processor.

The payment processor may collect payment information directly from you and process the transaction under its own terms and privacy policy.

Dinggram may retain transaction information such as the transaction reference, payment status, amount, date and service purchased for accounting, reconciliation, customer support, fraud prevention and legal/compliance purposes.

9. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing the services, maintaining business and transaction records, resolving disputes, preventing fraud, enforcing agreements and complying with applicable legal requirements.

Assessment records, competition results, certificates and related information may be retained for a reasonable period to maintain competition records and verify certificates or results.

When personal information is no longer required for a legitimate purpose or applicable legal requirement, we may securely delete, anonymize or otherwise dispose of it.

10. DATA SECURITY

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, misuse or destruction.

Security measures may include access controls, authentication, encryption or secure transmission technologies, monitoring and other safeguards appropriate to the nature of the information and the risks involved.

No method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, while we take reasonable measures to protect information, we cannot guarantee absolute security.

11. DATA TRANSFERS AND THIRD-PARTY SERVICE PROVIDERS

Some service providers used by Dinggram may process information using infrastructure located outside your state or country. Where such processing occurs, we will take appropriate steps required under applicable law and our contractual arrangements with service providers.

Third-party service providers may have their own privacy policies and terms. We encourage users and parents/guardians to review the relevant third-party policies where appropriate.

12. YOUR RIGHTS AND REQUESTS

Subject to applicable law and reasonable verification of identity, individuals may contact us to request access to, correction or updating of personal information held by us.

Where permitted by applicable law, you may also request deletion or withdrawal of consent for processing that is based on consent.

Requests may be subject to legal, contractual, security, fraud prevention or legitimate record-retention requirements.

Parents or lawful guardians may contact us regarding personal information relating to their child.

To make a privacy-related request, please contact us using the details provided in the "Grievance and Privacy Contact" section below.

13. MARKETING COMMUNICATIONS

We may send service-related communications necessary for registration, payment, assessment, competition participation, certificates, results, security or other administrative purposes.

Where required, promotional or marketing communications will be sent in accordance with applicable law and applicable consent or communication preferences.

You may request that we stop sending promotional communications by contacting us or using an available unsubscribe mechanism. This will not prevent us from sending essential transactional or service-related communications.

14. THIRD-PARTY LINKS

Our website may contain links to third-party websites, services or platforms. We are not responsible for the privacy practices or content of third-party websites.

When you follow a third-party link, we recommend that you review the privacy policy and terms of that third party before providing personal information.

15. FRAUD, SECURITY AND LEGAL DISCLOSURES

We may access, use, preserve or disclose information where reasonably necessary to:

• Comply with applicable law or a lawful government request;
• Respond to legal proceedings or orders;
• Prevent or investigate fraud, abuse or security incidents;
• Protect the rights, property or safety of Dinggram, users or others;
• Enforce our Terms and Conditions; or
• Protect the integrity and security of our services.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.

When we make material changes, we may update the "Last Updated" date and, where appropriate, provide additional notice through our website, email or other appropriate communication.

17. GOVERNING LAW

This Privacy Policy is governed by the applicable laws of India. Nothing in this Policy limits any rights or protections that cannot lawfully be excluded under applicable law.

18. GRIEVANCE AND PRIVACY CONTACT

If you have any questions, concerns, complaints or requests relating to this Privacy Policy or the handling of personal information, please contact us:

REFUND AND CANCELLATION POLICY

The following provisions apply specifically to participation fees paid for the Reading Stars Challenge and related competition services.

No Refund / Cancellation

1. Participation fees paid for a competition are generally non-refundable once registration has been successfully completed.
2. Registration fees cannot ordinarily be cancelled, transferred or refunded merely because a participant chooses not to participate, fails to submit the required assessment within the prescribed deadline, or is otherwise unable to participate.
3. A participant or parent/guardian should review the applicable Competition Terms and Conditions before completing payment.

Competition Cancellation or Rescheduling

If Dinggram cancels or materially changes a competition because of circumstances beyond its reasonable control, Dinggram may reschedule the competition or provide an appropriate resolution in accordance with the applicable Competition Terms and Conditions and applicable law.

AI-Assisted Evaluation

1. Audio recordings may be assessed using AI-assisted speech and reading assessment technology together with the applicable competition criteria.
2. Human verification or review may be carried out where required.
3. Competition results and rankings will be determined in accordance with the applicable Competition Terms and Conditions.

Payment Failure

If an amount is debited from a customer's bank account or payment instrument but the corresponding registration is not successfully completed, the matter will be handled in coordination with the applicable payment gateway or payment processor. Any refund or reversal will be subject to the payment processor's transaction process and applicable banking/payment-system rules.

Refund Requests

Any permitted refund request may be submitted to: rajandinggram@gmail.com

Refunds, where approved, will generally be processed to the original payment method, subject to applicable payment-processing procedures.

Acceptance

By completing registration and payment for the Competition, the participant and, where applicable, the participant's parent or lawful guardian acknowledge that they have read and accepted the applicable Competition Terms and Conditions and this Refund and Cancellation Policy.